REFUND POLICY

At SOLDOUT, we are committed to providing you with modern, innovative gadgets and a seamless customer experience. To ensure a fair and transparent refund process for both parties, please follow these simple steps upon receiving your order:

 

1. Record an Unboxing Video

As soon as your package arrives, please film a quick, continuous unboxing video. This simple step provides clear evidence of the product's condition upon arrival and ensuring your purchase is fully protected.

 

2. Submit Your Request

If you encounter any issues with your essentials, please contact our support team directly:

 

• Email: support@soldout.com

• Subject Line: Please use your unique Order ID as the title.

• Attachment: Include your unboxing video.

• Message: Provide a brief, clear description of the issue.

   

3. Expert Support

Once received, our team will review your information with precision and care. We aim to resolve all inquiries efficiently, keeping you powered up and moving forward.